We aim to process all orders as quickly as possible. Typically, orders are processed and shipped within 1-3 business days. However, we always strive to get your order out as soon as possible. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can monitor its progress.

If you have any urgent shipping requests, feel free to contact our customer support team, and we’ll do our best to accommodate you!

We’re sorry for the inconvenience and want to make it right! If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order.

To help us resolve the issue quickly:

1. Take a photo of the damaged or incorrect item.
2. Include your order number and a brief description of the issue in your message.

You can reach us at therealgauchonh@gmail.com. Please include your order number in the subject. Once we review your request, we'll we’ll arrange for a replacement or issue a refund as needed.

Your satisfaction is our priority, and we’ll work to resolve the matter as swiftly as possible!

Our leather products are handcrafted by skilled Argentinian leather artisans. Due to the natural materials and artisanal process, slight variations in size, color, and texture are normal and contribute to the unique character of each piece. These variations are a hallmark of authentic craftsmanship and not considered defects.

Our Mate cups (gourds) are handcrafted from natural calabaza (calabash), making each piece unique. As a result of the natural material and artisanal production process, variations in size, shape, and color are normal and reflect the authenticity of traditional craftsmanship. These differences are part of the gourd's charm and not considered defects.